Our Services
Care solutions that make teams better and patients healthier
Lumina Care provides a comprehensive range of services that help healthcare organizations across acute care, post-acute care, and community-based settings improve care management, coordination, and outcomes.
A comprehensive range of clinical services
Our capabilities are crucial to a successful patient journey—transitions between settings, after-hours, and across complexities—with clinical services and operational support, staffed by experts and overseen by industry professionals.
After-Hours Telehealth
Patient care never stops. Deliver assurance and confidence for your patients, their families, and your care team with after-hours clinical care delivered virtually by Lumina Care’s network of clinicians.
- Telehealth visits for overnight, weekend, and holiday hours.
- Visit notes uploaded to EHR by the time morning rounds start.
- Weekly and monthly reporting helps identify care improvement opportunities.
Truly continuous clinical care.
Chronic Care Management
Our dedicated care management team takes the time to understand each patient’s health and the complete scope of their care plan. They develop active, robust management plans that focus on improving care outcomes for acute and long-stay patients.
- Detailed patient reviews and care planning provided by medical professionals and SNFists.
- Personalized management plans.
- BHI services available to improve access to behavioral health resources.
Expand your team’s ability to actively manage complexity in care.
Our approach:
“escalate and act”
Our ongoing, active approach to CCM escalates opportunities to improve care as issues are identified. Instead of depending on static deliverables to communicate changes, our CCM teams reach out regularly and directly to enhance care delivery for patients with complex needs.
Eligible patients are identified and prioritized according to highest illness burden
Care coordinators conduct in-depth analysis of the patient’s medical history, diagnoses, and medications
Dedicated CCM clinicians communicate plans to in-house care teams
Opportunities to improve long-term outcomes are regularly identified
- Documentation improvement
- Medication management and gradual dose reduction
- Therapy recommendations (speech, occupational, physical)
- Dietary recommendations
Measured with SMART methodology
Behavioral Health Integration
Patient-centered behavioral health care for long-stay residents takes a team. Our approach to Behavioral Health Integration (BHI) connects patients, their physicians, and psychiatrists with dedicated care managers to address care needs that deserve more time and attention.
- Full patient history reviews and prioritization of action items
- Active care management and care planning are conducted on an ongoing basis
- Simplifies enrollment and utilization of Collaborative Care Management (CoCM)
- Improves psychiatric care quality while reducing staff burden
- Reduces the dependence on pharmacological interventions
- Improves documentation, compliance adherence, and star ratings
- Psychiatrists available through our Telepsychiatry service
Truly continuous clinical care.
Telepsychiatry
Lumina Care’s Psychiatry Medical Director manages a comprehensive telepsychiatry service that dramatically improves care access for patients and reduces the burden on in-house teams.
- Telepsych visits with NPs are facilitated by an in-person team member
- Comprehensive care planning, including:
- GDR
- Documentation
- Psychotherapy provided by licensed social workers
- Weekly and monthly reporting to track progress and changes
- Education resources help staff improve patient management
- Compliments our BHI and CoCM programs for enrolled patients
Virtual care that serves the individual.
Transitional Care Management
When patients leave a hospital or facility, it’s vital to their ongoing recovery that they receive follow-up care and support. Lumina Care’s Transitional Care Management (TCM) services help patients return home with the right equipment, care team, and plan in place.
- Provider care and visits arranged upon the patient’s return home
- Medication management helps prevent complications
- At-home labs, scans, and examinations
- Care coordination that’s tracked and communicated to the primary care team
A support structure for patients transitioning between care centers.
Lumina360
Track every trend, patient, and compliance need
Lumina360 is a powerful dashboard that integrates with PointClickCare and other electronic health records (EHRs) to provide real-time visibility into care delivery.
- Live EHR data helps care teams reduce complications and make timely interventions
- Custom KPIs support facilities in tracking and forecasting compliance tasks
- Dashboard views align with team roles—clinical, administrative, and operations
Collaboration.
Communication.
Support.
Get in touch with one of our client managers and learn how Lumina Care can relieve your clinical workforce, improve care, and support operations.