Our care model
The perfect addition to your team
Contact UsHealthcare delivery across all settings is facing a common set of challenges. Workloads have increased, technology has slowed collaboration across settings, and operations need better insights into compliance with moving regulatory targets.
Lumina Care provides a complete solution for healthcare organizations. Operational prowess and a commitment to enabling interoperability mean seamless collaboration with decision-makers, clinicians, and administrators.
We’re much more than a service you call for help when no one else can pick up. Lumina Care is a partner that expands your capabilities, integrates neatly with your technology, and enables care delivery to happen more seamlessly, regardless of complexity.
Communication = Collaboration
Integrating with your team and technology is fundamental to success with Lumina Care.
We provide tools that enable real-time connectivity to ensure timely care and interventions, and provide regular reports and meetings with stakeholders to supportcare management across your cohort and continuum.
What to expect
Daily Reports
After-Hours Telehealth (AHTH): Summary of all after-hours encounters and clinical handoffs for follow-up.
Chronic Care Management (CCM): Alerts trigger an escalation process, ensuring timely intervention and coordinated follow-up for complex patient needs.
Transitional Care Management (TCM): Alerts for invalid contact information or patient readmissions.
Telepsychiatry: Summary of patients seen and documents any GDRs implemented, ensuring clear oversight and coordinated mental health care.
Lumina360: Updates every 24 hours, ensuring refreshed data and continuous visibility into patient care and operational performance.
Monthly Reports
AHTH: Utilization trends, clinical performance, and treated-in-place analysis.
CCM: Notifications of new or updated care plans.
TCM: Enrollment updates and comparative readmission data.
Telepsychiatry: Summary of work completed.
Lumina360: Monthly facility performance metrics and analytics.
Stakeholder Meetings
Regional and facility-level virtual meetings held weekly, biweekly, or monthly. Review outcomes, share insights, and identify opportunities to strengthen care delivery.